Mustang Maniac Returns

Any returns please send to...

Mustang Maniac
Wickham House,
Station Road,
Braughing,
Hertfordshire,
SG11 2PB

Please include in the parcel your name, address, invoice number and the reason for return. Once the parcel has reached our office we will then proceed to inspect the returned items and will refund you the amount of the returned item back to the same account with 14 days. Our returns policy is that any items which has been returned after 28 days of purchase may not receive all of the money back from the item due to restocking fee.

CONDITION OF RETURNS

It is important that returned items are in the best possible condition, so please take reasonable care of them and keep all packaging. When returning goods, the buyer is responsible for the repackaging of the goods and they remain the customers responsibility until they arrive at our warehouse, so please obtain proof of posting/delivery. Mustang Maniac regret that postage/packaging/insurance costs are non-refundable, unless goods received are faulty or received in error.

POLICY

Returns to Mustang Maniac must be made within 28 days of receiving it. Therefore, always inspect your order immediately upon receipt to make sure it is correct and undamaged. After 28 days we cannot accept returns for any reason including errors and defects. To return anything within the 28-day limit, the following procedure must be followed:

  1. Contact our Customer Service department by Phone or Email and obtain a Return Authorisation (RA) Number. This number must appear on the front of the package you are returning.
  2. Include the following with your return: (a) a copy of your original invoice and (b) a note stating why you are returning the item and whether you want a refund, replacement part or credit on account.
  3. Insure the return package and pay the shipping charges. We are NOT responsible for any lost or damaged merchandise returned to us. All returns are accepted subject to inspection by Mustang Maniac. WE DO NOT ACCEPT RETURNED PARTS WHICH HAVE BEEN USED, MODIFIED, DAMAGED, OR PAINTED.
  4. Mustang Maniac is not responsible for any installation charges. If Mustang Maniac is at fault, we will promptly refund your return delivery charges. Mustang Maniac is NOT responsible for air-freight charges or boxing/packing services.